RETURN POLICY


All Lioxenon’s customers can access Lioxenon e-shop at any time and at any place in the world, with the security that their online experience will be satisfactory since Lioxenon provides all its customers with a secure payment method, a safe delivery system and a return policy in case something does not go as expected.

Lioxenon, is not only a good brand it also represents guarantee.

What is Lioxenon Return Policy? Return DOA (Dead on Arrival) Item

Any products, dead on arrival (incorrect usage excluded) within 5 days after delivery. In this case, please kindly provide us with proof as below:

  • The photos of original Lioxenon package with front and back sides
  • The photos or video of the defective item(s)
  • The photos, video or screenshot showing the malfunction of the defective item(s)
  • In a DOA Situation: a reimbursement for return delivery fees is available, provided that:
  • Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box; If the mail service with tracking number costs more, you may choose the one without tracking. Please be sure to keep the delivery receipt with you after return. We will process for you upon receiving the screen shot of your receipt.
  • Return Defective Item

We will try our best to make sure the products we provide to our customers are in the best condition. If your product (only for items without Special Warranty terms in the product description and physical damage or incorrect use excluded) turns out to be defective:

Within 90 days (from the date of delivery)

Policy: Upon being returned, the defective item will be refunded or replaced for free. Return delivery fee reimbursement is 35% of the item's price up to a maximum of 30 GBP.

Detail: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 90 days of the delivery (The delivery date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement plus delivery cost reimbursement will be issued to you upon receipt of delivery proof (available tracking number).

Note for return:

Return the item(s) by ordinary mail (the least expensive way) with tracking number to the nearest Product Drop Off Box; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the delivery receipt with you after return. We will process for you upon receiving the screen shot of your receipt.

After 90 days of delivery date

Detail: If the product turns out to be defective after 90 days and Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return delivery costs will be on your sole responsibility, we will pay all the necessary delivery fees for the replaced products that we ship to you.

After 150 days and within 365 days from delivery

Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The customer will cover the delivery cost both ways.

Detail: Should the item become defective after 150 days from delivery, customers will still be allowed to send the unit back to us. We will help by forwarding the item to the manufacturer for repair or replacement. Until the product arrives at our warehouse, the delivery cost both ways have to be covered by the customer. Any cost incurred during the process will be at customer's expense as well.

After 365 days from delivery

Policy: Refund or replacement for any item will be rejected after the 365 day period has expired.

After returning the defective product, please kindly provide us with proof as below:

  • Photos of the front and back of the packaging envelope or box
  • Photo, video, screenshot, or description of the defective item
  • Photo, video, screenshot, or description of the defect or defective area
  • All customers should contact us by Customer Service Express before returning any item(s)/product(s).

Return Incorrect Item Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express at : info@bossbaby.uk and provide us the picture proof of the error.

If return is necessary, replacement plus delivery cost reimbursement will be issued to you on receipt of return proof. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition in which it was received.

For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.

After receiving the incorrect product, please kindly provide us with proof as below:

    • The photos or video of the incorrect item(s)
    • The photos, video or screen shot showing the malfunction of the defective item(s)
    • Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy.

Return Unsatisfactory Products

If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. If the return is not a result of our error, customers will be required to cover delivery costs. And please make sure the item you send back to us is in the original packaging, and the merchandise is in the same condition.

Important Notes

      • All customers should contact us by Customer Service Express at : info@bossbaby.uk before returning any item(s). Lioxenon will not be responsible for returned item(s) without notifying us in advance. When contacting Lioxenon please include the following information
      • Photos of the front and back of the packaging envelope or box
      • Partial shipment slips (if applicable)
      • Photo, video, screenshot, or description of the defective item
      • Photo, video, screenshot, or description of the defect or defective area

Please keep all packaging material and delivery note(s) as they're needed for returns. After mailing back the products, please be sure to provide us the tracking number of the returned package, if there is no tracking number available, a picture of the delivery receipt is necessary. If neither of them can be provided, we might have to hold processing for you until the package arrives at our warehouse, which may take one to two months, please kindly note. Refunds can be taken as cash through PayPal. Full PayPal cash refunds can only be issued within 90 days of order placement. Customers are responsible for all PayPal fees (if any) issued after 90 days of order placement. If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package. Please use the cheapest way to delivery the item(s) back. Courier services such as EMS, UPS, FedEx, TNT, DHL etc. are NOT eligible for return delivery cost reimbursements. Please remember to include a note in your package indicating the following details: your order number; and, A short description of the problem(s) of the defective item(s). This note will help expedite the processing time for you. Lioxenon reserves the right to make changes and/or improvements to this policy. Any changes will be updated on Lioxenon’s website to keep the customers informed. If there are any further inquiries, please contact our Customer Services Express for more information. The Lioxenon’s family is grateful with you for choosing making business with them, and compliments your for giving yourself a bigger safety margin when you are driving by choosing the best car lamps for your automobile.